Frequently Asked Questions
Do I need a booking?
You can book in advance
Can I walk-in without booking?
Yes, if the sign on the door indicates there are available spaces.
Is the cafe wheelchair accessible?
Yes, the cafe and facilities are on the ground floor.
What is the maximum group size?
What is the age limit?
Children must be 11 years or over and accompanied by an adult.
Why is there an age limit?
We have risk assessed the space in terms of health and safety and for the welfare and comfort of our cats and guests
Can I bring my baby?
Unfortunately, as above, we are unable to welcome babies onto the premises
How many cats do you have?
We currently have 8 rescue cats, all previously kept indoors who are use to living with other cats.
Why do you have house rules?
The house rules are there to ensure the safety of both customers and our cats.
Even if you have cats of your own, our cats don't know you so please follow the rules.
What food do you serve?
We serve cakes, snacks and crisps.
Can I cancel my booking?
Yes, up to 48 hours before the booking is due to take place.
Can I change my booking?
Yes, we can cancel your booking so that you can re-book online (subject to availability).
Why is there an entry fee?
The entry fee goes towards cat welfare costs such as vet bills, food, cat litter as well as offsetting the cost of staffing and limiting guest numbers. Without this welfare charge we would be unable to operate
Is the entry fee per booking or per person?
It is per person. If you are trying to book for more than one person and it is only charging you for one this means there is only one space left and you should not proceed with the booking.
Can I book for more than 1 person?
Yes, provided the booking form asks how many available spaces you would like. If it does not let you select a number of spaces then there is only one space left and you should not proceed with the request.
Why doesn’t the booking form ask how many people I am booking for?
This will mean there is only one space left. If you require more than one space you will need to chose a different date and time and not proceed with the current request.